News, Updates, & Resources
MOF – AN IDEAL SERVICE MANAGEMENT FRAMEWORK ADDITION
As IT service providers move up the enterprise value contribution ladder, the need for a repeatable and reliable service management framework becomes clear. There are several to choose from – most notably the IT Infrastructure Library (ITIL). ITIL continues to be...
ONE PART ITIL, ONE PART COBIT
Framework Overload Considering the many challenges faced by IT service providers today, leveraging frameworks to assist in managing and controlling IT services is a logical, yet difficult task. With so many best practices in the market today, how can you know which...
INNOVATION? THERE’S A PROCESS FOR THAT!
In order to achieve competitive advantage, business must continually strive to innovate. Innovation, coupled with improved operational effectiveness and efficiency can exploit and leverage information technology that results in greater business value and potentially...
TO STEER OR TO STRATEGIZE –DIFFERENCES BETWEEN IT STEERING COMMITTEES AND IT STRATEGY COMMITTEES
Yes ‘decision by committee’ is often negatively associated with non-essential, seemingly off-target, purposeless meetings. Agreed (sometimes) – meetings for the sake of meetings is unproductive and a waste of a valuable resource…TIME. But if you think about meetings...