News, Updates, & Resources

DON’T WAIT FOR A RISK EVENT TO HAPPEN BEFORE YOU ADDRESS YOUR ENTERPRISE RISKS.

As I write this blog, I am experiencing a business disruption, and it is very frustrating. Should I blame my vendor, or is it my fault for not...

RISK APPETITE – MORE IMPORTANT NOW THAN EVER

The concept of risk appetite and tolerance is commonly referred to in today’s volatile and unpredictable business environment.  Based on my...
MOF – AN IDEAL SERVICE MANAGEMENT FRAMEWORK ADDITION

MOF – AN IDEAL SERVICE MANAGEMENT FRAMEWORK ADDITION

As IT service providers move up the enterprise value contribution ladder, the need for a repeatable and reliable service management framework becomes clear.  There are several to choose from – most notably the IT Infrastructure Library (ITIL).  ITIL continues to be...

ONE PART ITIL, ONE PART COBIT

ONE PART ITIL, ONE PART COBIT

Framework Overload Considering the many challenges faced by IT service providers today, leveraging frameworks to assist in managing and controlling IT services is a logical, yet difficult task.  With so many best practices in the market today, how can you know which...

INNOVATION? THERE’S A PROCESS FOR THAT!

INNOVATION? THERE’S A PROCESS FOR THAT!

In order to achieve competitive advantage, business must continually strive to innovate.  Innovation, coupled with improved operational effectiveness and efficiency can exploit and leverage information technology that results in greater business value and potentially...

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